911 Calltaker / Dispatcher
THIS POSITION IS OPEN UNTIL FILLED.
SALARY: *$23.00 - 23.00 Hourly USD
*Successful completion of 1 year City probation
and Telecommunicator License: $25.00 Hourly USD
*Lateral applicant with Texas Telecommunicator
License plus 1 year 911 dispatch experience: $25.00 Hourly USD
Under general supervision answers incoming emergency and non-emergency calls for police, fire, and EMS; processes and updates calls for service in the Computer Aided Dispatch (CAD) system; prioritizes and dispatches calls to emergency responders and accurately manages unit location; and enters, retrieves and confirms records using the National/Texas Law Enforcement Telecommunications Systems (NLETS/TLETS).
ESSENTIAL JOB FUNCTIONS:
1. Ability to answer 9-1-1 emergency, 10-digit emergency, and non-emergency incoming calls from citizens or agencies for Police, Fire, and emergency medical services, ascertain nature and priority of calls and enter necessary information in the Computer Aided Dispatch (CAD) system. Ability to follow emergency medical dispatch (EMD) protocols and operate emergency call processing equipment including telecommunications devices for the deaf (TTY/TTD). Ability to train others to perform all essential job functions.
2. Ability to dispatch calls to appropriate police, fire, and EMS units in a timely manner according to policy while providing adequate coverage for the city; and the ability to update calls and unit status while monitoring and responding to all radio transmissions. Ability to manage communications between city and outside agencies relating to emergency situations and warrant confirmations. The ability to teletype other agencies requesting criminal information, monitor teletype responses and maintain accurate records of teletypes sent and received.
3. Ability to quickly and accurately obtain, enter, modify, and remove information from local, regional, state, and federal computer systems related to suspects, victims, vehicles, warrants and citations and respond to officers and other agencies requesting criminal justice information, criminal history records, warrant confirmations, or other miscellaneous requests. Ability to accurately process, maintain, and verify time sensitive information such as agency warrants, missing persons, protective orders, stolen vehicles and lost and stolen property. Ability to adhere to department procedures and operational mandates for Emergency Medical Dispatch (EMD), Cardiopulmonary Resuscitation (CPR), Commission on Accreditation for Law Enforcement Agencies (CALEA), Texas Commission on Law Enforcement (TCOLE), National Crime Information Center (NCIC), Texas Crime Information Center (TCIC), and Criminal Justice Information Services (CJIS).
OTHER JOB FUNCTIONS:
4. Ability to make referrals to other departments or outside governmental/social service organizations or utility companies as required.
5. Ability to perform other duties a directed by supervisor.
Knowledge, Skills and Abilities:
- Skill in thinking clearly and acting effectively in 9-1-1 emergency situations.
- Skill in making decisions with accuracy and astuteness.
- Ability to receive detailed information through oral communication, and to make fine discriminations in sound.
- Ability to obtain information required from distraught and irate callers.
- Ability to orally communicate effectively with a clear and understandable voice.
- Ability to transpose conversation/information in a logical order.
- Ability to learn and understand department procedures and operational mandates for Emergency Medical Dispatch (EMD), Cardiopulmonary Resuscitation (CPR), Commission on Accreditation for Law Enforcement Agencies (CALEA), Texas Commission on Law Enforcement (TCOLE), National Crime Information Center (NCIC), Texas Crime Information Center (TCIC), and Criminal Justice Information Services (CJIS).
- Ability to learn Texas Penal Code and traffic motor laws.
- Ability to listen/comprehend and articulate over radio transmitters.
- Ability to operate a variety of office equipment including, but not limited to 2-way radio, multi-channel radio, computer screen and keyboard and CAD system.
- Ability to perform a variety of physical skills including, but not limited to seeing, sitting, typing and writing.
- Ability to exert forces equivalent to lifting and pushing/pulling up to 30 lbs.
- Ability to type 35 words per minute.
- Ability to effectively operate keyboard, mouse and foot pedal.
- Ability to bend, kneel, squat, sit and stand.
- Ability to effectively use telephone headset and telephone receiver.
- Ability to have acceptable vision and visual endurance.
- Ability to maintain professional and courteous communications.
- Ability to maintain required certifications and licensing.
- Ability to work mandatory overtime with short notice to the extent allowable by policy and/or law.
- Requires shift work including days, evenings, midnights, weekends and holidays.
Qualifying Education and Experience:
A high school diploma or equivalent plus three (3) years typing/data entry and customer-related experience. Ability to receive and maintain certifications and/or licensing with the Emergency Medical Dispatch (EMD), Cardiopulmonary Resuscitation (CPR), Commission on Accreditation for Law Enforcement Agencies (CALEA), Texas Commission on Law Enforcement (TCOLE), National Crime Information Center (NCIC), Texas Crime Information Center (TCIC), and Criminal Justice Information Services (CJIS). Pre-employment testing includes a comprehensive CJIS/background check, physical, and drug/alcohol testing.